Legal

Privacy Policy

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, browser, OS, device), usage data (pages visited, search queries, click paths, referral sources) and general location data (from IP; precise location if you grant permission).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers, mortgage brokers, property data providers, credit reporting agencies (with consent), social media platforms, marketing and analytics providers, government databases, and your employer or organization in the course of our dealings with them.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register for an account, complete calculators, download guides, submit listings, participate in surveys or promotions, provide reviews, or attend events.

3. How We Use Your Information

We use your personal information to deliver our services (property search, business directory, home loan connections), to communicate with you, to improve our platforms, and — with your consent — to send marketing communications about property market trends, developments, partner services, promotions, and educational content.

We may also process your information based on legitimate business interests, including preventing fraud, enforcing our Terms, protecting our rights, complying with legal obligations, and managing our business.

4. Information Sharing and Disclosure

We may share your personal information with property industry partners (developers, builders, agents, project marketing and sales teams), financial services partners (mortgage brokers, lenders, aggregators), professional service providers (conveyancers, inspectors, valuers, removalists), technology and service providers (AWS, Pipedrive, ActiveCampaign, Google Workspace and Drive, Stripe, Google Analytics, marketing automation and SMS providers), business operations partners (related bodies corporate, advisors, potential purchasers or successors), and government or regulatory authorities where legally required.

Property Listing Inquiries: When you submit an inquiry about a specific property listing through our platform, your inquiry goes directly to the listing agent, developer, or builder. HALP does not store or process these property-specific inquiries. The property advertiser becomes the data controller for your inquiry.

General Platform Inquiries: When you use our general inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and stored by HALP in Pipedrive, ActiveCampaign and Google Drive, and we use it to respond and follow up.

Business Directory: If you list your business, your business information will be publicly displayed on our websites.

Aggregated Data: We may share anonymized, aggregated data for industry reporting, market analysis, and research.

No Sale of Personal Information. We do not sell your personal information to third parties.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, secure authentication and access controls, regular security assessments, restricted staff access, secure AWS-hosted data centres, encrypted backups, PCI-DSS compliant payment processing through Stripe, and staff privacy training.

Payment Security: All payment processing is handled by Stripe (PCI-DSS Level 1 certified). HALP does not store complete credit card numbers.

Data Retention: Account info — active plus 7 years after closure. Inquiry and communication records — up to 7 years. Transaction records — 7 years. Marketing data — until you unsubscribe. Website analytics — typically 26 months. After the retention period we securely delete or anonymize your personal information where practical.

Data Storage Locations: Australia, AWS (hosting/backups) and cloud service providers who may store data internationally (Pipedrive, ActiveCampaign). Document storage via Google Drive; payments via Stripe.

6. Cookies and Tracking Technologies

We use essential cookies (site functionality), analytics cookies (Google Analytics), functional cookies (preferences), and marketing cookies (with consent). Manage cookies via browser settings, our cookie banner, or third-party opt-out tools. We may also use web beacons, pixel tags, local storage and social widgets.

7. Your Privacy Rights

You have the right to access and correct your personal information, opt out of marketing, request deletion of your account (subject to legal retention), and request a portable copy of your data. Contact privacy@halp.com.au. If unsatisfied with our response you may contact the OAIC at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. Contact privacy@halp.com.au if you believe we have collected such information.

9. Third-Party Links and Services

Our websites contain links to third-party sites (developers, lenders, social media). We are not responsible for their privacy practices. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe, and social media platforms.

10. International Data Transfers

Some service providers are located overseas. When we transfer your personal information outside Australia we take reasonable steps to ensure appropriate protections. Countries include the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign) and EU countries (data processing, AWS regional servers).

11. Marketing and Direct Marketing

With your consent, we may send property listings and alerts, newsletters, developments and finance updates, guides and promotional offers. Opt out at any time via unsubscribe links, account settings, replying "STOP" to SMS, or emailing unsubscribe@halp.com.au. We process opt-outs within 5 business days. We do not share your information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy. Material changes will be notified via email (if you have an account) and prominently displayed on our websites. Continued use after changes take effect constitutes acceptance.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185. Response times: general inquiries 5 business days; access requests 30 days; complaint investigations 30 days.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. It is provided for convenience only — the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details, property search preferences, mortgage and finance information, business listing details, account information, and technical data such as IP address and browsing activity.

Q2. How does HALP use my information?

To deliver our services, respond to inquiries, improve our platforms, and — with your consent — send marketing communications.

Q3. Does HALP sell my personal information?

No. We do not sell your personal information to third parties.

Q4. Who does HALP share my information with?

Property developers, builders and agents whose listings you inquire about; mortgage brokers and lenders in our network; technology service providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics); professional advisors; and government or regulatory bodies where legally required.

Q5. Is my information stored in Australia?

Some is stored in Australia; some service providers are based overseas (primarily US and EU). Where data is transferred internationally we take reasonable steps to ensure appropriate protections.

Q6. How long is my information kept?

Account and transaction records — generally 7 years after closure. Marketing data — until you unsubscribe. Analytics — typically 26 months.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au. We'll verify your identity and respond within 30 days.

Q8. How do I opt out of marketing?

Click "unsubscribe" in any marketing email, reply "STOP" to SMS, update your account preferences, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint?

Contact privacy@halp.com.au. We'll acknowledge within 7 days and respond within 30 days. If unsatisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992.